Refund policy
We handle returns individually with one goal in mind: your satisfaction. Our relationship with our customers is built on mutual trust and reasonable solutions, which is why we accept requests to return or cancel all or part of your order within 14 business days from the date of receipt.
Returned items must be in new and unused condition. Returns must also include the original packaging and valid proof of purchase.
RERERI defines 'new and unused' as:
- Free of scratches, marks, or blemishes
- No signs of wear or use
- Unaltered in any way
We cannot accept the return of any item showing indications of prior use.
To start your return, visit your account area by clicking here: https://account.rereri.it/
You have the option to return the item yourself using your preferred courier or schedule a pickup through our service. If you choose our pickup service, the shipping cost will be deducted from your refund.
For any questions about returns, please contact us anytime at info@rereri.it
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect. Be sure to include your order number, the item code and a photo of the damage or defect. This allows us to evaluate the issue and make it right.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect. Be sure to include your order number, the item code and a photo of the damage or defect. This allows us to evaluate the issue and make it right.
If your package arrives extensively damaged, please refuse it and contact our Customer Service team immediately. If you choose to accept a damaged package, please take photos of the box or packet before opening it and keep all original packaging materials. While we cannot guarantee the courier will honor the claim, this documentation is essential for our shipping insurance purposes.
Import Fees and Taxes
Returns from outside the European Union (EU) are subject to customs duties based on the item's value. Please note that any customs duties and taxes paid by RERERI to receive your return will be deducted from your total refund.
Returns from outside the European Union (EU) are subject to customs duties based on the item's value. Please note that any customs duties and taxes paid by RERERI to receive your return will be deducted from your total refund.
Exchanges
The fastest way to exchange an item is to return your original purchase and place a new order once the return is approved
The fastest way to exchange an item is to return your original purchase and place a new order once the return is approved
EU 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return it within 14 days for any reason, without justification. To qualify for a return, the item must be in its original condition—unworn, unused, with all tags attached, and in its original packaging. You will also need to provide your receipt or proof of purchase.
If your order is shipped to the European Union, you have the right to cancel or return it within 14 days for any reason, without justification. To qualify for a return, the item must be in its original condition—unworn, unused, with all tags attached, and in its original packaging. You will also need to provide your receipt or proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you if your refund is approved. If approved, you will be automatically refunded via your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
Once we receive and inspect your return, we will notify you if your refund is approved. If approved, you will be automatically refunded via your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at ordini@rereri.it